Dd111 Privacy Policy — Your Information Is Completely Safe With Us

When you create an account and use our services at dd111, we collect the information listed below. Each piece of data has a specific purpose — we never collect more than what's necessary.

Dd111 uses your personal information only for the purposes listed below. To us, data is a responsibility — not a business opportunity.

• Account Management: Your information is used for registration, login, password reset, and profile updates.
• Payment Processing: For confirming deposits, processing withdrawals, and maintaining transaction history.
• Identity Verification (KYC): To comply with Bangladesh's financial regulations and prevent fraud.
• Customer Support: To resolve your issues quickly and provide the right support.
• Security Monitoring: To detect suspicious login attempts and fraudulent activity.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance when needed.
• Promotional Communications: Offers and updates are only sent to users who have given their consent.

Dd111 may share data with third parties only in limited circumstances and with full transparency. We never sell your information.

• Payment Processors: Mobile Pay, Nagad, Rocket, and crypto gateways — only the information necessary to complete a transaction is shared.
• Game Providers: Our partner game studios receive only minimal session data — no personally identifiable information.
• Legal Authorities: Information may be disclosed in accordance with the law in response to a court order or lawful investigation.
• KYC Verification: Licensed service providers are used for identity verification — and they are themselves GDPR-compliant.

All third-party service providers are contractually bound to uphold dd111's privacy standards and may not use your data for their own purposes.

Dd111's servers are hosted in internationally certified data centres with physical and digital security maintained around the clock.

• Encryption: All data is stored with AES-256 encryption. TLS 1.3 is used for data in transit.
• Access Control: Only authorised dd111 staff can access specific data — and all access is logged.
• Backup: Data is regularly backed up in encrypted storage to ensure no information is lost in the event of a technical issue.
• Retention Period: Data for active accounts is retained indefinitely. Inactive account data is deleted after 5 years, unless legal obligations require us to keep it longer.
• Breach Response: In the event of a data breach, affected users will be notified within 72 hours.

Dd111 uses cookies to ensure the smooth operation of the website. We use three types of cookies:

• Essential Cookies: For maintaining login sessions, security tokens, and storing form data. The site cannot function properly without these cookies — so they cannot be disabled.
• Analytics Cookies: To understand which pages get the most traffic and where issues arise. This data is fully anonymised.
• Promotional Cookies: To show you relevant offers based on your preferences. You can opt out of these at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

As a dd111 user, you have the rights listed below. To exercise any of them, please contact our support team.

Dd111 strictly follows an 18+ policy. We never knowingly collect data from minors.

• Age is verified at the point of registration.
• Date of birth is verified during the KYC process.
• If a minor's information is collected inadvertently, it is immediately deleted and the account is closed.

Dd111 may update this privacy policy from time to time. You will be notified by email before any significant changes take effect.

• For minor updates, only the last-updated date on the page will be changed.
• For significant changes, at least 15 days' notice will be given in advance.
• If you do not agree with the updated policy, you will have the option to close your account.

For any privacy-related questions or concerns:

• Email: support@dd111.biz
• Help Centre: dd111 Help Centre
• Response Time: Usually within 24 hours